INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
The product you receive will be exactly as shown in the pictures. However, slight variations in color or appearance may occur due to screen resolution differences. Rest assured, there will be no compromise on quality—we guarantee the highest standards.
How can I return an item?
At MK Emporium, we prioritize quality and customer satisfaction. However, if you are not fully satisfied with your purchase and wish to return an item, please follow these steps:
- Return Reason: Kindly provide the reason for your return so we can improve our services.
- Contact Us: Reach out to us via WhatsApp on our provided our email. Our support is available 24/7.
- Return Address: We will provide you with the return address once your request is processed.
- Tracking ID: Share the shipment tracking ID with us for reference.
- Parcel Received: You will be notified as soon as we receive the returned item.
- Refund Process: Your full payment will be refunded within 2-3 working days.
For further assistance, feel free to contact our customer support team.
INFORMATION ABOUT US
